Refund Policy

At Berlindorf, we stand behind our products and want you to be completely satisfied with your purchase. We offer a 7-day return policy to ensure your shopping experience is pleasant and risk-free.

To be eligible for a return, please ensure:

• The return is initiated within 7 days of receiving your item
• Items are in their original condition and unused
• All original tags and packaging are intact
• You have the receipt or proof of purchase

To initiate a return:

1. Contact our customer service at support@berlindorf.com
2. Include your order number and reason for return
3. Wait for our confirmation and return shipping instructions
4. Package your item securely with all original materials

Please note: Items sent back without first requesting a return will not be accepted.

We take pride in our quality control, but if you receive a defective or damaged item:

• Inspect your order immediately upon reception
• Document any damage with photos
• Contact us within 24 hours of delivery
• We'll evaluate the issue and provide a solution promptly

For hygiene and safety reasons, the following items cannot be returned:

• Personal care products
• Custom or personalized orders
• Items marked as final sale
• Gift cards

Contact our customer service team if you have questions about specific items.

For the fastest resolution:

1. Return your current item following our return process
2. Once the return is confirmed, place a new order for your desired item
3. We'll process your refund on the original item separately

Our refund process is straightforward and transparent:

1. We inspect returned items within 2 business days of receipt
2. You'll receive an email confirming your refund status
3. Approved refunds are processed to your original payment method
4. Bank processing times typically take 3-5 business days

Return shipping handling:

• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable
• We cover return shipping for defective or incorrectly sent items